Legal

Privacy Policy

Last updated: July 8, 2026

At Hey URL, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our URL shortening and QR code generation services.

Important Notice — Misuse Policy

Hey URL is committed to providing a safe and trusted service. Any account found to be creating links that lead to phishing sites, malware, spam, illegal content, or any activity that violates our Terms of Service will be immediately suspended without prior notice. Repeated or serious violations may result in a permanent ban and referral to relevant authorities. We actively cooperate with law enforcement and search engine providers (including Google) to report abusive URLs.

1. Information We Collect

We collect information in the following ways:

Account Information: When you register, we collect your name, email address, and password (stored as a secure hash).
Usage Data: We automatically collect data on how you interact with our service, including IP addresses, browser type, device type, pages visited, and referring URLs.
Link Analytics: When someone clicks a shortened URL, we record anonymised data such as the time of click, approximate geographic location (country/city), referrer, and device type to provide analytics to the link creator.
Cookies: We use cookies and similar tracking technologies to maintain session state and improve your experience. See our Cookie Policy for details.

2. How We Use Your Information

To provide, operate, and maintain our services
To send you transactional emails (account confirmation, password reset)
To provide link analytics dashboards to you
To detect, prevent, and respond to fraud, abuse, and misuse of our platform
To comply with legal obligations and cooperate with law enforcement
To improve and personalise your experience on Hey URL

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in these cases:

Service Providers: Trusted third-party vendors who assist in operating our infrastructure (hosting, email delivery, analytics).
Legal Requirements: When required by law, court order, or to protect the rights, safety, or property of Hey URL, our users, or the public.
Abuse Reports: If your account is found to be in violation of our Terms of Service, relevant data may be shared with Google Safe Browsing, law enforcement, or other appropriate parties.

4. Data Retention

We retain your account data for as long as your account is active. Link analytics data is retained for up to 24 months. You may request deletion of your account and associated data at any time by contacting us at privacy@hey-url.me.

5. Your Rights

Depending on your location, you may have the following rights:

Right to access the personal data we hold about you
Right to correct inaccurate or incomplete data
Right to request deletion of your personal data
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with your local data protection authority

6. Security

We implement industry-standard security measures including TLS encryption for data in transit, hashed password storage, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Hey URL is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions, please contact us at privacy@hey-url.me.